New & Used Car Dealer | Leicester, Leicestershire

Discretionary Commission Arrangement ("DCA")

The Financial Conduct Authority (“FCA”) has described a discretionary commission arrangement (“DCA”) as an arrangement between lenders and brokers which allowed the broker to adjust the interest rates offered to customers. Typically, the higher the interest rate, the more commission the broker received. This practice was banned by the FCA in 2021, however they are now undertaking a review of the industry to understand whether there has been a widespread failure to comply with relevant requirements, resulting in financial loss or harm to consumers.

A relevant DCA customer complaint must meet the following tests:

It must be about a regulated credit agreement taken out between 6 April 2007 and 28 January 2021.

It must have financed the purchase of a vehicle (including Hire Purchase Agreements, such as Personal Contract Purchases).

There must have been a DCA in place between the lender and the intermediary or broker (the car dealer); and

The complaint must have been received between 17 November 2023 and 04 December 2025 inclusive.

If you bought your car with 0% finance, via the Motability scheme, or via personal contract hire you will not be able to claim.

Important:

If you have an alleged claim of unfair practice (in the event of a discretionary commission arrangement), your enquiry should be submitted to the lender behind your finance agreement as only they can respond to this query. We are aware that some lenders have established dedicated website pages and online forms to assist you further:

Information that will be useful when you contact them is:

Vehicle Registration

Finance Agreement Number/

First Name and Surname

Date of Birth

Email address

Address and postcode

Vehicle Make and model

Details of your complaint

When did you purchase the vehicle?

How can they make this right?

If you are unable to find information relating to which finance company used when we supplied your car, we may be able to assist. However, we have to be satisifed you are who you say you are before we provide any information, and may request that you send us proof of ID to enable us to release this information.

Walter E. Sturgess & Sons Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Walter E. Sturgess & Sons Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only. We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required. Sturgess Newton Baker LLP is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Sturgess Newton Baker LLP to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only. We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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Discretionary Commission Arrangement ("DCA")

Finance Company Contact Pages

Finance Commission Disclosure Statement