Retail Manager

Retail Manager

Salary:

Annual salary of £30,000, with OTE of up to £60,000.

Also comes with benefits such as a Company car & Fuel card for commuting. (Private use charged at source).

Role:

We have a fantastic opportunity to recruit a Retail Manager for the team at our Aylestone Road site, to help support our Sales Manager & Sales teams!

The successful candidate will be highly motivated and pro-active, with the ability to stay disciplined and meet clearly defined targets and objectives.

You will be responsible for developing relationships with our customers and convert business with our customers best interests at heart.

We will need you to work effectively to ensure industry leading standards of customer care and satisfaction are achieved and maintained.

Duties:

Supporting Sales Manager and Sales Teams to ensure the highest quality experience for our customers.
Data analysis, making recommendations based on information and your prior marketplace experience.
Able to effectively listen to customers to establish needs, reviewing all customer contacts and monitoring the outcomes.
Maintain status as an FCA approved advisor.
Provide customers with accurate and relevant finance options, answering questions effectively; publish finance examples for new and used vehicles.
Review customer credit applications to ensure they include complete and accurate information; follow up upon customer applications and liaise with lending institutions.
Resolve customer complaints professionally and calmly.

What’s the best about this job?

Supporting your ambition by giving you career development opportunities.
Being part of a stable, long-serviced team.
Having 25 days of holiday, plus bank holidays.
Enjoying the culture of Family Business.

Hours:

Monday-Friday, 8.30am - 18.00pm. Saturday, 8.30am - 17.00pm. Sunday, 10.00am - 16.00pm, with one day late a week until 18:30pm.

We have an industry leading weekend rota, with 1 day off in the week.

Location:

Leicester & Anstey

If you are hard-working, self-motivated, loyal, driven & think you have what it takes to make a difference, we would love to hear from you.

A full, clean driving licence is required for this role.

About Us:

The Sturgess Motor Group has a long-established history as a leading car dealer in Leicestershire. Originally founded in 1897 by Walter E. Sturgess, Sturgess Motor Group has grown to become one of the oldest family-operated motor dealers in the UK and also one of the most respected names in UK motor retailing.

With a strong reputation for outstanding customer service in the local community and a reputation as a leading motor retailer in the wider community.

The Group strive to maintain a reputation as a professional company dealing in high quality vehicles and delivering exceptional customer service to drivers in Leicestershire.

A family-run company to this day, members of the Sturgess family are still actively involved in the running of the company. We are a happy, settled and well-motivated team who are totally dedicated to the needs of past, present and future customers.

Walter E. Sturgess & Sons Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Walter E. Sturgess & Sons Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only. We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required. Sturgess Newton Baker LLP is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Sturgess Newton Baker LLP to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only. We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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