Website General Terms and Conditions

By entering this website you agree to be bound by all of the Terms and Conditions as set out below. If you do not accept these Terms and Conditions of use please leave this website.

1. About us


Walter E Sturgess and Sons limited ("we", "us") is a company Registered in England (Number 340309, VAT Number 114 1556 06).

2. Accuracy of information on this website and third party websites
We attempt to keep all information on this website up-to-date. The product specifications contained in this website, however, are for information purposes only. As we continually enhance our products, alterations in our models or standard or optional equipment may occur. We reserve the right to change these product specifications at any time without notice.

We are not responsible for the content of any third party website.

The features advertised against vehicles may or may not be present. The prospective purchaser should satisfy themselves that the options they specifically require are present (or not present) on the vehicle before entering into an agreement to purchase the vehicle.

3. No contract formation

As the content of this website is solely provided for general information purposes it is not intended to constitute an offer for the sale of any specific goods.

4. Fuel Economy figures

Fuel Economy statistics are provided in compliance with European Union Directive 93/116/EC.

5. Safety advice

Any reference to the performance or speed of our vehicles on this website shall not constitute an encouragement to drive hazardously or to violate traffic laws. This website is not intended to be a substitute for the important safety information which is contained in the vehicle handbook provided with our vehicles.

6. Intellectual Property Rights - Copyright and Trademarks

All rights in the content of this website including copyrights, design rights, database rights, patents, inventions, know-how, source codes and any other intellectual property rights are owned by or are licensed to us. You are permitted to display these materials on a computer screen and to download and print a hard copy for using this as an information resource on us.

You undertake not to:

·Alter or remove any copyright, trademark or other proprietary notices;

·Replicate, download, relay, dispatch, distribute or publicise any text, illustration, chart, graphic, icon, logo, image, and the arrangement thereof, and any underlying source code and software, for any commercial or public purpose without our prior written consent or the respective copyright holder;

·Use this website to upload or distribute any material that contains viruses or the like or to do anything that may interfere with or disrupt this website or its services;

·Establish a link to this website from any other website, intranet or extranet site without our prior written consent.

7. Website reliability

Whilst we attempt to avoid any errors on this website, no guarantee can be made as to its uninterrupted and error free usage. We reserve the right to suspend or withdraw the entire or any part of the website at any time without notice without incurring any liability.

8. Disclaimer of Warranties

All express warranties, representations, conditions of any kind or other terms implied by statute or common law with respect to this website or the information, content, materials or products included on this website are hereby expressly excluded to the fullest extent permitted by law.

We will not be liable in any circumstances for any direct or indirect, special or consequential loss or damage (whether for profit or loss or otherwise) costs, claims, expenses or other claims for compensation whatsoever, whether caused by the acts, omissions or negligence of Walter E Sturgess & Sons Ltd, its employees or agents, which arise out of or in connection with the use of this website, or the information, content materials or products included on this website.

We do not accept any responsibility or liability for access to or material on any website that is linked from or to this website.

9. Distance Sales

If, and only if, the Customer has acted as an individual (including sole traders) acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession and this Agreement has been completed without any face to face contact between us and you, or anyone acting on your or our respective behalf, you may give notice to cancel this Agreement within 14 days without giving any reason.

This cancellation period will expire 14 days after the day on which you, or a third party on your behalf, takes delivery or otherwise acquires physical possession of the Goods. To exercise this right to cancel, you must inform us of your decision to cancel this Agreement in writing by clear statement (e.g. a letter sent by post, fax or email) to our address as set out overleaf. You may use the model cancellation form example below if you wish.

To meet the cancellation deadline, it is sufficient for you to send your communication confirming your exercise of the right to cancel before the cancellation period has expired.

If you cancel this Agreement, we will reimburse to you all payments received from you under this Agreement, without undue delay, and not later than:-

a) 14 days after the day on which the we receive the Goods back; or

b) (if earlier) 14 days after the day you provide evidence that you have returned the Goods; or

c) If there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this Agreement.

We will make the reimbursement using the same means of payment as you have used for the initial transaction, unless you have expressly agreed otherwise, but in any event you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the Goods back or you have sent evidence of having sent back the Goods to us, whichever is the earliest. You should send back the Goods or deliver them back to us at the address shown overleaf, without undue delay and in any event not later than 14 days after the day on which you communicate your cancellation of this Agreement to us.

This deadline is met if you send back the Goods before the period of 14 days has expired. We will require that you bear the cost of returning the Goods to us.

You must take reasonable care of the Goods and will be responsible for any loss or damage from when they are delivered to you until when they are returned to us.

You are liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.

Model Cancellation Form

To: Walter E Sturgess & Sons Ltd

Austral House,

Coventry Road

Broughton Astley

Leicester

LE6 9QD

Dear Walter E Sturgess & Sons Ltd

Re: [INSERT PRODUCT DESCRIPTION]

Ordered on: [INSERT DATE HERE]

From: [INSERT PURCHASING BRANCH HERE]

received on: [INSERT DATE HERE]

[I/We] hereby give notice that [I/We] cancel [my/our] contract of sale of the [goods / service] above

Name of consumer(s): ………………………………………………………………………………………………………………….

Address of consumer(s): ………………………………………………………………………………………………………………….

Signature of consumer(s): ……………………………………………………………………………………………………………….

[*] Delete as appropriate)

10. Online Deposits

If you decide to reserve a vehicle by paying a reservation fee, you will be asked to enter your personal and payment card details (see the ‘Paying a Reservation Fee’ section below). If you would prefer not to use the online process but would still like to purchase one of the vehicles shown, please contact us for further assistance.

If you choose to reserve a car online by paying a reservation fee (£100), you will be asked to enter your personal details, address and payment card information. When you click on “submit payment”, the amount of the reservation fee will be debited from your payment card immediately.

After paying a reservation fee, you will receive an email from us that acknowledges receipt. Please note that this does not mean that your reservation has been accepted. All reservations are subject to acceptance by us, as we need to check that the car has not already been sold or reserved by someone else. We will confirm our acceptance of your reservation by sending you a confirmation email (the "Reservation Confirmation").

Your vehicle will be reserved for 48 hours and we will be in contact with you to discuss the next steps required to complete your purchase.

If you decide not to purchase the vehicle, you can request a refund of the reservation fee at any time before taking delivery, by contacting us via email to accounts@sturgesscars.co.uk. Your payment will be refunded in full, usually within 5-10 days, by the same method you made your online payment.

11.Online Valuations

An Online Valuation is not an offer by Sturgess Motor Group to purchase or part exchange your vehicle. It is simply a tool to enable you to estimate the value of your vehicle and the price we may be willing to pay. Please note the online valuation you receive is an estimate only and is subject to full appraisal during your appointment. Sturgess Motor Group is not obliged to purchase any vehicle until you’ve received a formal acceptance of the purchase at your appointment following a full vehicle check. Any valuation generated by the Valuation Tool (an "Online Valuation") is based on the information you tell us about your car (the "Car") and on the following general assumptions we make about your Car (the "Assumptions"):

  • it has over 3 months MOT (please note if your vehicle has under 3 months MOT your price is subject to change or even might not be purchased)
  • it is not an import, i.e. it is a right-hand drive vehicle with UK registration plates;
  • it has not ever been subject to an insurance write off or used for private hire, rental, driving tuition or as a police vehicle;
  • there are no major mechanical faults with the car;
  • it does not have a personalised registration plate, or, if the vehicle has a personalised registration plate it must be put on retention before we will purchase, we do not buy vehicles with private plates still attached to the vehicle. You may get a valuation with the plate on it but money will not be transferred until the age related V5 is available.
  • it has no major damage, including interior and mechanical;
  • it has an engine which starts and it can idle on its own, i.e. it is not a "non-runner";
  • you have two sets of keys for the car and the V5 documentation.
  • You have the option at the Online Valuation presentation page to amend any of the
  • Assumptions and provide us with some further detail about your Car.
  • The minimum Online Valuation is £50.00.

We will always carry out a physical inspection of the Car before we agree to buy it or take it in part exchange. After you have received an Online Valuation, you may book an appointment with us for an inspection at one of our branches (Leicester or Anstey).
If, on inspection of your Car at the Appointment, we consider that the value of the Car is affected by any aspect of its history or condition, including any unusual feature or customisation or anything which affects or limits the Assumptions we made about the Car, which was not apparent to us when we gave the Online Valuation, or the car is not a good fit for our stocking policy at that time, the price that we may be willing to pay for it following an inspection (the "Price") is likely to differ from the Online Valuation.
We are not obliged to purchase any Car brought to an Appointment (in particular we reserve the right to turn you away from an Appointment if you are selling the Car for commercial purposes, e.g. in the course of a motor trade business) and neither are you obliged to sell any car brought to an Appointment.

12. 14 Day Money Back Guarantee Terms & Conditions

Applies to all used, ex-demonstrator and pre-registered cars. Customers can return the car to the dealership within 14 days from delivery/collection, if usage is under 500 miles, and receive a full refund (and cancellation of any finance arranged through us) provided that it is returned in the same condition with all keys, manuals etc.

The customer will be responsible for arranging return to the dealership and for any costs of doing so.

If the V5 has not yet been received by the customer and cannot be returned with the car, a sum of £250 shall be retained from the refund until such time as the original V5 is provided, or the dealership is able to submit the registered keeper change online.

Any part-exchange vehicles will be paid at the agreed valuation unless a return of the part-exchange vehicle is agreed. Any return of the part-exchange vehicle would be without any liability for the condition of the part-exchange. Excludes commercial vehicles

13. Variation

We reserve the right to change these Terms and Conditions at any time without prior notice. The new version will be posted on the website and will take effect and govern all use of the website immediately upon posting.

14. Survival of Conditions
If any provision of these Terms and Conditions is or becomes illegal, invalid or otherwise unenforceable under the laws of any state or country, it shall be removed from these Terms and Conditions. The legality, validity and enforceability of any other provision under the law of that jurisdiction and the legality, validity and enforceability of that or any other provision under the law of that jurisdiction shall not be concerned or harmed.

15. Jurisdiction
These Terms and Conditions will be solely governed by and construed in accordance with the laws of England. The courts of England shall have exclusive jurisdiction to resolve any disputes relating to these Terms and Conditions.

16. Telephone Calls
Telephone calls may be recorded for quality and training purposes.

17. How to contact us
If you have any comments or questions about this website or any aspect of our services please contact:

Registered Office Address
Walter E Sturgess and Sons Limited, Austral House, Coventry Road, Broughton Astley, Leicester, LE9 6QD