We have a new opening for an Afternoon Showroom Host at our Jaguar Land Rover showroom based at our Narborough Road branch.
You will be an integral part of the team, being first point of contact for our customers coming into our retailers.
With our customers being at the heart of everything we do, we are looking for a dedicated individual who can listen to and assess customers’ needs and direct them appropriately.
It is vital you ensure that all customers are greeted promptly, smoothly directed to the correct team member if required and that they are made to feel comfortable throughout their visit.
- Being the first point of contact for our customers and professionally representing the site. Meeting and greeting our customers ensuring a warm welcome.
- Utilise the latest Enquiry Management software for both sales and after sales
- Managing all customer calls through a busy switchboard and dealing with enquiries promptly, ensuring customers are directed to the most suitable individual.
- Ensuring the dealership is kept tidy and well presented at all times, keeping a constant eye on car displays and making sure customer areas are kept clean.
- Contributing to a positive working and team environment as well as assisting with general administrative duties in the dealership with accuracy and attention to detail.
- This position involves handling a high volume of telephone calls so professional standards, particularly accuracy, must be maintained at all times.
- Moving vehicles on site to ensure the car park is correctly administrated.
- A polite and helpful manner with a smart appearance
- Good communication skills and professional telephone manner
- High customer satisfaction drive
- Confidence to deal with complaints and issues
- Has initiative and can self-manage
- Computer literate, good knowledge of Microsoft Office
- Methodical and organised with attention to detail
- Excellent interpersonal skills.
- Hold a valid UK driving licence
25 hours per week, 13:00 – 18:00, Monday to Friday with the potential to work weekend shifts.
£8.50 an hour.