Suzuki Reveals New Service Promise
Suzuki has unveiled their brand new aftersales programme, designed to provide vehicle owners with consistently high standard of care throughout the entire network of Service Centres.
The new Service Promise is the result of customer feedback of what they really want from Suzuki when it's time for a service or repair.
The Service Promise will build on the positive results of the 2014 Motor Codes Report which named Suzuki as the manufacturer which delivered the best overall service and repair experience in the UK, with 97.5% of the UK motorists surveyed walking away fully satisfied.
The new nine point Service Promise will ensure that all prices quoted are fully transparent and will contain no hidden charges. The charter also places greater emphasis on the importance of all pre-approved work being carried out by Suzuki's expertly trained technicians and all worn components being replaced by Genuine Parts.
On the day of the servicing, the vehicle owner will receive a progress report, and before the vehicle is returned, the Suzuki Service Centre will perform a complimentary vehicle health check combined with an interior and exterior wash and vacuum on any model that has been pre-booked for work.
The Suzuki Service Promise also further promotes Suzuki's round-the-clock support system, giving owners access to a dedicated 24-hour AfterCare helpline should their vehicle be damaged in the event of an accident.
Suzuki Aftersales Director, Denis Houston, said: “The Service Promise reinforces our continued commitment to exceptional customer service, and to guarantee that vehicle owners receive the very same high level of customer care regardless of where they are located. Following our intensive customer research forums and the very encouraging Motor Codes poll, we will now be looking to improve on our previous score so that every Suzuki driver is totally satisfied with their visit to one of our nationwide Service Centres."
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