Suzuki has been recognised as the most improved organisation in The Institute of Customer Service’s annual UK Customer Satisfaction Index for July 2016.
The Index is based on feedback from over 10,000 consumers who rate their experience with over 200 different companies across many sectors including the motoring industry.
When compared with the same study last year, Suzuki has climbed to 27th place by adding 9.1 points to its score which this year reacher 82.4. The increase in points was by far the greatest increase achieved by a company in the index and was the biggest improvement when compared to the 24 other car manufacturers in the index.
The rise in points can be attributed to the introduction of the Suzuki Service Promise last year.
Aftersales director at Suzuki GB PLC said:
We are delighted with the results shown in the Customer Satisfaction Index and this clearly reflects our ongoing investment and the great lengths that Suzuki goes to in order to ensure that every motorist receives the very highest level of service. We are extremely pleased that the effort of our dealer network has paid off, and we will continue to strive for even better scores in 2017.