Useful Insurance Information

These Policies are administered by Abraxas Insurance Administration Services Ltd, 9 Blenheim Court, Beaufort Park, Almondsbury, Bristol BS32 4NE who act on behalf of the Insurer.

You have a right to cancel any Policy provided you inform the Administrator within 14 days from the Start Date of the Policy. Should you wish to use this option please write, returning the Certificate and the Terms and Conditions to: Abraxas Insurance Administration Services Ltd, 9 Blenheim Court, Beaufort Park, Almondsbury, Bristol BS32 4NE. A full refund of any premiums paid will be given provided no claims are known or reported.

If you need to make a claim please contact the GAP Claims Department, Abraxas Insurance Administration Services Ltd, 9 Blenheim Court, Beaufort Park, Almondsbury, Bristol BS32 4NE Tel:

Some or all of the Information which you supply to the Insurer or the Administrator in connection with this Policy will be held on their computer records to help with the administration of the Policy. It may be used for underwriting or claims purposes by the Insurer or Administrator’. The Insured’s information may be transferred outside of the european economic area. This will only happen when it is necessary for the conclusion, or performance of a contract that is entered into at the Insured’s request, or interest, or for administrative, or marketing purposes.

In the unlikely event of a dispute occurring regarding this Policy you should, in the first instance, write to the Administrator, Abraxas Insurance Administration Services Ltd who will try and resolve the problem.

Should you still remain dissatisfied you may then write to the Customer Care Manager, Mapfre Asistencia Compañia Internacional de Seguros y Reaseguros SA, who will provide full details of its complaints procedure and of any right you may have to refer a complaint to the Financial Ombudsman Service. This procedure is in addition to your legal rights as a consumer. Any telephone calls made in connection with this Policy may be monitored or recorded to assist with staff training and for quality control purposes.

If you suffer from any disability affecting your ability to read this Policy Summary please contact, or arrange for some person, on your behalf, to contact the Administrator for assistance.

Mapfre Asistencia is covered under the Financial Services Compensation Scheme. This provides compensation in case any of its members are unable, in specified circumstances, to meet any valid claims under their policies. 90% of the claim will be met with no upper limit.

Compensation is only available to commercial customers in limited circumstances. Further information can be obtained from the Insurer, or from the Financial Services Compensation Scheme at the following address: Financial Services Compensation Scheme 7th Floor, Lloyds Chambers, 1 Portsoken Street, London E1 8BN.