Sturgess Jaguar is part of Motor Codes, the national self-regulating body for the motoring industry. Our voluntary membership is a signal of our commitment to the highest levels of customer service and care. From new car sales to servicing, we uphold approved trading standards and codes of practice.
Should it be required, Motor Codes can provide a CTSI certified Alternative Dispute Resolution (ADR) service if a customer remains dissatisfied with the outcome of a dispute covered by one of their Codes of Practice. You can find more details at their website - www.motorcodes.co.uk
Have your car expertly serviced at Sturgess – get in touch with your nearest dealership today.
We’re proud to uphold Motor Codes standards at our Sturgess Jaguar dealership in Leicester. At all of our departments and at every stage of your ownership, you’re guaranteed professional, friendly care and advice. Motor Codes is a national automotive industry body, wholly owned by the Society of Motor Manufacturers and Traders (SMMT), that self-regulates to make sure the highest standards are upheld by all member dealers. It’s your way of identifying a trustworthy, reputable garage to do business with. Membership is voluntary – and our participation shows our commitment to supporting you. Customer satisfaction is genuinely and fully at the heart of everything we do at Sturgess.
There are main codes of practice that we abide by: the New Car Code and the Service and Repair Code. Over 99 percent of all new cars registered in the UK, including the range of Jaguar models offered from our dealership, are covered by the New Car Code. It’s the first in any industry to be approved by the Office of Fair Trading, giving you much-needed peace of mind when making that important purchase. The code covers the manufacturer’s warranty, the availability of genuine Jaguar spare parts, and how we advertise new Jaguar cars to you. The Vehicle Warranty Products Code covers more than three million aftersales products, including roadside assistance, insurance for MOT testing and model warranties. It sets out guidelines on how we offer these products to you.
Please contact us for more advice on aftersales services and to receive our full support. Owners benefit from the free advice and expert care we provide through the Service and Repair Code. It’s also approved by Trading Standards, and guarantees that you’ll receive transparent pricing and honest service from us. Our invoices will match the costs that we quote up-front for Jaguar servicing, with all work completed as agreed to the high standards you expect. Our Jaguar dealership was named as the ‘Motor Codes Franchise Garage of the Year’ for 2013, as a testament to the professionalism and service of our team members. Reviewers gave us a 100 percent score for satisfaction, and all of them would recommend the Sturgess team to their friends and family.